Co-Managed IT Services That Extend Your Team. They Do Not Replace It.

Your internal team stays the first point of contact for your users. When an issue needs deeper expertise or more hands than your team has that day, it escalates to US-based VirtuWorks engineers who already know your environment. All work is documented in the shared ticketing system on a 4-hour standard, 1-hour urgent SLA.

Your internal team gets nights, weekends, and holidays back from watching alerts. The VirtuWorks Security Operations Center monitors identity, endpoint, and email signals around the clock, and your IT lead can escalate to a US-based engineer who knows the environment at any hour, not an overseas queue and not a voicemail box.

Co-managed IT support includes vCIO access: a senior VirtuWorks technologist your internal IT leader can bring into planning conversations. We bring outside perspective on Microsoft licensing posture, security posture, device lifecycle, AI adoption, and recurring incident trends. Service-aligned strategic guidance, not a sales pitch dressed up as a roadmap. The formal Quarterly Executive Business Review is available through the Compliance and AI Readiness Add-On.

VirtuWorks adds continuous monitoring of identity, endpoint, and email signals through Microsoft Defender XDR plus a disciplined OS and third-party patching cadence. Your internal team no longer has to chase patch compliance reports the night before an audit. Co-managed IT support that closes the gap proactive monitoring is supposed to close.

Defined SLAs, clear escalation paths, structured ticket workflows, and a monthly executive report that shows ticket volume, SLA performance, security events handled, and risks for leadership attention. Co-managed IT support that turns vague reassurance into measurable performance your leadership can actually grade.

VirtuWorks tracks software agreements, renewal timelines, audit requirements, and vendor relationships across Microsoft, Adobe, Google, security tools, and the other SaaS your team probably forgot to renegotiate. Usage analysis identifies unused licenses, oversized SKUs, and consolidation opportunities. Co-managed IT support that makes IT spend defensible at budget time.

Co-managed IT clients get access to the VirtuWorks managed detection and response stack on top of their own internal security tools. Defender XDR signals correlated with documented playbooks for credential compromise, business email compromise, malware, and ransomware. Policy enforcement, access management, and audit log retention sufficient to support regulator inquiry and cyber-insurance claims.

Migrations. Tenant-to-tenant cutovers. Network refreshes. Identity hardening. Microsoft Purview rollouts. The projects your internal team agrees should happen but cannot get to because the queue keeps filling. Co-managed IT support includes a specialist bench you can pull from on demand without going through a procurement cycle to add a contractor.

If your firm already holds its own Microsoft licensing through an EA, MCA, or another reseller, co-managed IT support can be delivered in BYOL mode against that licensing. BYOL is a delivery mode of co-managed IT support, not a separate plan; this card flags that the option exists inside the broader co-managed offering.