IT Support & Cybersecurity

Your digital storage locker with a massive 1 terabyte of space. To put it in perspective for your business, that’s enough room to securely store approximately 250,000 important documents, 500 hours of high-quality video presentations, and the equivalent of 250,000 business-related spreadsheets. It’s a secure vault for your company’s critical data, ensuring everything you need is accessible whenever you need it, no matter where you are.

Your team’s digital collaboration hub. Where everyone can gather, share, and work on documents together, making teamwork more efficient and more effective.

The guardian for your mobile devices. A digital shield, ensuring your business data stays locked down and secure on all smartphones and tablets.

The virtual office for your team. Chat, call, and meet with colleagues from anywhere, as if you’re in the same room.

This digital sentinel continuously protects your devices against viruses, malware, and cyber threats. Microsoft Defender is in a league of its own, employing relentless remote surveillance that tracks every digital nook and cranny. It’s like having a tireless cybersecurity expert on call 24/7, instantly tagging and neutralizing threats, day or night, ensuring your business stays one step ahead of potential dangers.

Your digital privacy shield. Safeguard sensitive data and control who can access it, even outside your organization.

The Azure AD Premium P1 License offers advanced identity and access management, including features like multi-factor authentication, self-service password reset, and risk-based conditional access, enhancing cybersecurity and streamlining user access in your organization’s digital environment. It also provides insights through cybersecurity reports and alerts while enabling seamless integration with cloud-based directory services.

The Azure Virtual Desktop License empowers remote work with secure access to desktops and applications from anywhere while streamlining resource management through cloud-based infrastructure, enhancing flexibility and cost-efficiency for organizations.

With Bookings, scheduling appointments becomes a breeze, and MileIQ simplifies mileage tracking, ensuring you effortlessly keep tabs on the distances your team travels for work-related purposes, making expense management a cinch.

Stay up to date with the latest and greatest. Get the newest Windows features and cybersecurity enhancements, always.

Your data is in safe hands with our Multi-Homed Backup. We back up your data every night and keep it in several secure locations, so even if something unexpected happens, your data stays safe and sound. Plus, we hang onto those backups for at least 14 days, giving you plenty of time to spot any issues and recover your critical work.

When the necessary technology didn’t exist, we crafted it ourselves, resulting in the MSPControl Cloud Management Console—our proprietary cloud technology. This refined instrument empowers our experienced technicians to oversee your accounts and services, handling everything seamlessly. And should you prefer a hands-on approach, we extend access to select members of your team, allowing you to personally manage daily adjustments and updates.

An automated assistant on your PCs and local servers, it effortlessly manages user account updates, ensures seamless synchronization of apps and cloud folders, and empowers essential remote monitoring and management (RMM) functions, all with the goal of enhancing your IT experience, making it smoother and more efficient.

With our Exchange Email Signature management tools, you can easily customize the look and content of your users’ email signatures and effortlessly apply these changes across all channels and devices within your company.

We’re here for you 24/7, ready to assist remotely whenever unforeseen technical issues arise. While our proactive management prevents most issues, we understand that some complications are inevitable. That’s why our dedicated team is always prepared to provide priority-tiered SLAs for Response, Planning, and Resolutions, ensuring swift and effective support.

Our status as a Tier 1 Microsoft CSP (Cloud Solution Provider) grants us exclusive access to high-level Microsoft engineers, enabling faster and more dependable resolution for your Microsoft 365 and Azure service issues compared to reaching out to them directly.

VirtuWorks continuously catalogs and monitors your network’s connectivity, infrastructure, and every device connected to your network on a constant basis to ensure maximum compliance and availability.

Our proactive approach to defending against threats, errors, and issues begins with meticulous maintenance. VirtuWorks actively monitors your devices to ensure the installation of the latest updates and critical patches, keeping your systems safeguarded.

No more worrying about firewall vulnerabilities or expensive third-party options. With our secure RMM (Remote Monitoring and Management) features via the MSPControl agent, accessing your PCs, Macs, and local servers remotely has never been simpler.

VirtuWorks offers a user-friendly online portal that allows you to easily submit new service requests, track the status and update open tickets, and review the history of closed tickets, all at your convenience.

VirtuWorks implements over 50 cybersecurity policies, following Microsoft’s guidelines, to enhance the cybersecurity of your devices. These policies cover areas like account protection, disabling potentially harmful automated processes, and fortifying against common attack methods.

Providing cybersecurity across your devices with automation and built-in intelligence, Microsoft Defender for Business proactively guards against threats with human and AI analysis of trillions of signals, and protects against cybersecurity threats including malware and ransomware.

VirtuWorks safeguards your data with MFA at every login, offering multiple authorization methods to prevent the risk of being locked out in case of a lost, stolen, or unavailable device. This guarantees uninterrupted access to your accounts.

Strong passwords are your first line of defense. VirtuWorks’ password policy manager enforces rules for password length, complexity, age, and more, ensuring robust protection for your accounts, safeguarding them against potential cyber risks.

VirtuWorks utilizes a range of advanced technologies, including firewalls and gateways, to thoroughly scan, filter, and purify your incoming emails, guarding against spam, phishing attempts, and viruses before they even reach your inbox.

VirtuWorks offers full transparency, allowing you to track log-ins, file access, user and system configuration changes. This capability enables us to swiftly investigate and report any suspicious activity, improper account privileges, and more, ensuring the highest level of security and accountability.

We regularly test services and resources within the VirtuWorks Cloud for vulnerabilities and analyze them for signs of breaches using cutting-edge tools, ensuring a secure and resilient environment.

Forgotten or compromised passwords are common IT support challenges. VirtuWorks simplifies resolution with our fully automated self-service password management, making it easy for users to regain access to their accounts.

ISO 27001 is the global standard for Information Security Management, governing how confidential data is handled and secured, both in-house and for third parties. ISO 20000 sets the benchmark for Information Technology Service Management, guiding the establishment, implementation, maintenance, and continual improvement of a service management system (SMS). Additionally, ISO 9001 is the recognized standard for Quality Management Systems (QMS), ensuring that VirtuWorks consistently delivers services that meet customer and regulatory requirements. Our policies and procedures are strictly aligned with these standards, and our practices are annually audited by an accredited external firm to ensure compliance and excellence across all aspects of our operations.

Microsoft Secure Score is not merely a numerical value—it is an essential benchmark that leverages Microsoft’s extensive cybersecurity knowledge and data gathered from a vast global business network. This score provides actionable insights and comparative industry benchmarks, establishing itself as a reliable standard for adopting cybersecurity best practices. By analyzing data from a wide array of users and endpoints, Secure Score enables organizations to understand their cybersecurity posture more clearly. VirtuWorks continuously addresses and resolves vulnerabilities to increase this score, enhancing your company’s overall security.

Your dedicated VirtuWorks representative will regularly meet with you to go over your current Microsoft Secure Score, review your progress and any incidents since the last quarterly meeting, discuss pending cybersecurity initiatives, and explore opportunities for enhancement.