VirtuWorks Co-Managed IT Support is built for firms that already have internal IT and want more capacity, more specialists, and more coverage without hiring four more engineers. We sit alongside your team, share your ticketing system, follow your change-control rules, and bring 24/7 US-based engineers, 24/7 SOC monitoring, a senior VirtuWorks technologist for strategic guidance, and the operational discipline of SLAs and structured workflows that internal teams rarely have time to build on their own.
Schedule a Co-Managed IT Support CallIf your internal IT team is one or two people running a 200-user environment, supporting three offices, fielding overnight calls from a CEO who travels, patching servers on weekends, and trying to plan an AI rollout in their spare time, co-managed IT support is the relief valve. VirtuWorks supplements them with US-based helpdesk engineers on a published SLA, 24/7 SOC monitoring of identity, endpoint, and email signals, senior technologist guidance through a Quarterly Executive Business Review, agreement and vendor management, and project specialists for migrations and infrastructure work.
Co-managed IT support adds US-based VirtuWorks engineers to your existing help desk. They take front-line tickets when your team is overloaded, handle after-hours and weekend calls, and act as tier-2 escalation for the issues your internal team does not have time to chase. All work documented in the shared ticketing system on a 4-hour standard, 1-hour urgent SLA.
Your internal team gets nights, weekends, holidays, and travel days back. VirtuWorks engineers are on call around the clock, not an overseas queue and not a voicemail box. The CEO who lands at 11 p.m. and cannot get into VPN reaches a real engineer who knows the environment, not a tier-one script reader.
Co-managed IT support includes a Quarterly Executive Business Review delivered by a senior VirtuWorks technologist. Your internal IT leader walks in already prepared; we bring outside perspective on Microsoft licensing posture, security posture, device lifecycle, AI adoption, and recurring incident trends. Service-aligned strategic guidance, not a sales pitch dressed up as a roadmap.
VirtuWorks adds continuous monitoring of identity, endpoint, and email signals through Microsoft Defender XDR plus a disciplined OS and third-party patching cadence. Your internal team no longer has to chase patch compliance reports the night before an audit. Co-managed IT support that closes the gap proactive monitoring is supposed to close.
Defined SLAs, clear escalation paths, structured ticket workflows, and a monthly executive report that shows ticket volume, SLA performance, security events handled, and risks for leadership attention. Co-managed IT support that turns ‘IT is fine, I guess’ into measurable performance your leadership can actually grade.
VirtuWorks tracks software agreements, renewal timelines, audit requirements, and vendor relationships across Microsoft, Adobe, Google, security tools, and the other SaaS your team probably forgot to renegotiate. Usage analysis identifies unused licenses, oversized SKUs, and consolidation opportunities. Co-managed IT support that makes IT spend defensible at budget time.
Co-managed IT clients get access to the VirtuWorks managed detection and response stack on top of their own internal security tools. Defender XDR signals correlated with documented playbooks for credential compromise, business email compromise, malware, and ransomware. Policy enforcement, access management, and audit log retention sufficient to support regulator inquiry and cyber-insurance claims.
Migrations. Tenant tenant-to-tenant cutovers. Network refreshes. Identity hardening. Microsoft Purview rollouts. The projects your internal team agrees should happen but cannot get to because the queue keeps filling. Co-managed IT support includes a specialist bench you can pull from on demand without going through a procurement cycle to add a contractor.
If your firm already holds its own Microsoft licensing through an EA, MCA, or another reseller, co-managed IT support can be delivered in BYOL mode against that licensing. The dedicated BYOL page covers bring your own license specifically; this card flags that the option exists inside the broader co-managed offering.
Onboarding to VirtuWorks Co-Managed IT Support is structured, not improvised. The first six weeks of your engagement run on a documented five-step path that aligns our team with yours, never on top of yours. A named senior VirtuWorks engineer owns each step, your internal IT lead is in every meeting, and shared visibility lives in the VirtuWorks Control Panel from day one. The helpdesk and the 24/7 SOC come live during onboarding, not after it, so co-managed coverage is operational from week one while we agree on workflows, share tooling, and document the environment.