VirtuWorks: An ISO 27001 Certified MSP, with ISO 20000 and ISO 9001

Three ISO Certifications Most MSPs Do Not Have

Most managed IT providers hold zero ISO certifications. VirtuWorks holds three — ISO 27001 for information security, ISO 20000 for IT service management, and ISO 9001 for quality — each independently re-audited every year by NSF-ISR. For your business, that means audit evidence on demand for your SOC 2, HIPAA, GLBA, or cyber-insurance reviews, backed by a provider in business since 1994 whose own security, service, and quality systems are third-party verified. Regulated firms in legal, accounting, and wealth management rely on that evidence when auditors and insurers come calling. Need our ISO certificates for an audit or cyber-insurance renewal? Talk to a Solutions Engineer.

VirtuWorks’ ISO Certifications

ISO 27001: Information Security Management

Overview

ISO 27001 is the global standard for information security management. It defines how to establish, operate, and continually improve an information security management system (ISMS) that keeps sensitive data secure and builds trust with clients and stakeholders.

What It Means

VirtuWorks runs a full ISO 27001 ISMS — continuous risk assessments, layered security controls, and ongoing monitoring that protect the confidentiality, integrity, and availability of your data. It is the backbone of our managed cybersecurity, and it gives you ready-made AI Readiness and Compliance evidence for your own audits.

ISO 20000: IT Service Management

Overview

ISO 20000 is the international standard for IT service management. It defines a structured approach to delivering managed IT services, driving consistent quality and efficiency across every IT operation.

What It Means

Our ISO 20000 certification means disciplined processes for incident management, service requests, and continuous improvement — so support is fast, accountable, and measurable. You get IT service that is documented and audited, not improvised.

ISO 9001: Quality Management

Overview

ISO 9001 sets the criteria for a quality management system, ensuring products and services consistently meet customer and regulatory requirements through measurable, repeatable processes.

What It Means

VirtuWorks’ ISO 9001 certification holds every part of our operation to documented quality controls, customer feedback loops, and continuous improvement. The result is service that is consistent and repeatable — the same high standard on every engagement.

Benefits of ISO Certifications

Enhanced Security

ISO 27001 gives your data a proven security framework — controls and monitoring that cut the risk of breaches and cyber threats. Your information stays confidential and third-party verified, not just promised.

Improved Service Quality

ISO 20000 holds our IT service management to a measurable standard, so you get reliable, responsive support and processes that keep improving. See our IT Support Services to learn how.

Customer Trust

Our ISO 9001 certification ties us to continuous improvement and customer satisfaction, re-audited by an independent registrar every year. That third-party proof — not our own word — is what earns and keeps client trust.

Regulatory Compliance

Our ISO standards map directly to the frameworks your auditors check — SOC 2, HIPAA, GLBA, PCI, and more — so certification lowers your compliance risk and speeds up reviews. For public-sector and defense work, that extends to CMMC and government compliance through Microsoft GCC. Instead of scrambling for evidence, you get documentation on demand from a provider whose systems are already independently verified.

Frequently Asked Questions

Is VirtuWorks ISO 27001 certified?

Yes. VirtuWorks holds ISO 27001 for information security, ISO 20000 for IT service management, and ISO 9001 for quality, each independently re-audited every year by NSF-ISR.

Can I get a copy of your ISO certificates for an audit or vendor review?

Yes. We provide our current ISO 27001, ISO 20000, and ISO 9001 certificates on request for your audit, cyber-insurance renewal, or vendor security review. Talk to a Solutions Engineer to receive them.

How does your ISO 27001 certification help our SOC 2, HIPAA, or GLBA compliance?

Because our information security management system is third-party verified, the controls behind your managed IT come with audit-ready evidence you can hand to your SOC 2, HIPAA, GLBA, or cyber-insurance reviewers. See our AI Readiness and Compliance service for evidence on demand.

Who audits VirtuWorks, and how often?

NSF-ISR, an accredited third-party certification body, audits VirtuWorks every year against ISO 27001, ISO 20000, and ISO 9001. It is an annual re-audit, not a one-time certification.

What is the difference between ISO 27001, ISO 20000, and ISO 9001?

ISO 27001 governs information security, ISO 20000 governs IT service management (how we deliver and support services), and ISO 9001 governs overall quality management. Together they cover the security, reliability, and quality of your managed IT.