Business VoIP Phone System Built on Microsoft Teams Phone, Run by VirtuWorks

Business VoIP delivered on Microsoft Teams Phone, connected through Direct Routing to the voice platform VirtuWorks operates. Licensing bundled into your per-user price. Tenant policy, voice routing, dial plans, auto-attendant configuration, and emergency calling all configured at onboarding and managed by VirtuWorks ongoing. Calls work on the desktop client, the Teams mobile app, browser, and supported Teams-certified deskphones and headsets without a separate vendor portal.

High-definition audio and video on every call, whether your team is at headquarters, working from home, or on a phone in the airport. Wideband codec tuned for clarity, jitter buffering tuned for unstable networks, and Teams’ on-by-default noise suppression and echo cancellation so a partner on a job site sounds like a partner in a conference room. Business VoIP your clients can actually hear.

Calls upgrade to screen share, whiteboard, and video in one click. Review documents, present a deck, or walk a client through a portal without ending the call to send a Zoom link. Business VoIP that doubles as your meeting platform without requiring a second subscription.

Chat threads live alongside calls. Presence indicators show who is available, busy, in a meeting, or on Do Not Disturb. Files attach securely through SharePoint and OneDrive with the same Microsoft 365 access controls already on your tenant. No new sharing surface to govern.

Business VoIP with built-in call recording and Microsoft 365 transcription. Compliance-sensitive calls captured and stored under your tenant’s retention and access policies. Transcripts searchable inside Teams. Optional integration with the Compliance and Ai Readiness Add-On extends sensitivity labeling and DLP across call recordings and transcripts.

Because Business VoIP runs inside Microsoft 365, it inherits your identity, your Conditional Access, your MFA, your tenant security baseline, and your reporting. New hires get a number on day one through the same Rules Engine that provisions their mailbox and license. Departing employees lose calling access the same day their account is deprovisioned. No separate phone-system identity directory to maintain.

Call queues with skills-based routing, hunt groups, time-of-day routing, holiday schedules, auto-attendants in multiple languages, shared voicemail, simultaneous ring across devices, and call forwarding rules that respect business hours. Business VoIP that routes calls the way your business actually answers them.

VirtuWorks Control Panel and Microsoft Teams admin center give you visibility into call quality, dropped calls, license assignments, and usage. Monthly executive report includes call volume, average handle time, and SLA metrics on critical queues. Business continuity built in: if your office internet drops, calls follow you to the Teams mobile app or roll to a backup number automatically.

Customers call. Vendors call. Partners call. New hires call. The phone is not a back-office tool, it is the surface every other relationship rides on. Business VoIP from VirtuWorks treats it that way: built on Microsoft Teams Phone, integrated with your tenant, operated by your US-based engineering team, and reported on in the same monthly executive report as your endpoints, your SOC, and your tickets.