24/7 US-Based Help Desk
Live engineers around the clock, in every US time zone. Urgent issues get a response within one hour and standard requests within four. Most tickets are resolved remotely, with a median resolution time of 40 minutes.
VirtuWorks provides managed IT, cybersecurity and Microsoft 365 management to businesses across the United States. Support is remote and available 24/7/365 from US-based engineers, new laptops configure themselves wherever your people are, and when a problem needs hands on site, our own engineers cover South Florida and a vetted local partner covers everywhere else. One published price per user, the same in every state.
Get My Instant QuoteYour staff call, email or chat with the same US-based help desk at any hour, and an engineer connects securely to their device to fix the problem. New laptops can ship straight to the employee and set themselves up at first sign-in through Microsoft Autopilot and Apple Business Manager, so a new hire in another state is working on day one. Security is the same everywhere: multi-factor authentication, Conditional Access, endpoint detection and response, and 24/7 monitoring by our own Security Operations Center. When something physical needs attention, such as a failed switch or a new office, we send our own engineers in South Florida or coordinate a vetted local partner elsewhere, billed per visit.
Live engineers around the clock, in every US time zone. Urgent issues get a response within one hour and standard requests within four. Most tickets are resolved remotely, with a median resolution time of 40 minutes.
Windows devices provision through Microsoft Autopilot, and Macs, iPhones and iPads through Apple Business Manager and Microsoft Intune. A new device configures itself at first sign-in, with encryption, security policies and apps applied automatically. See Apple and Microsoft IT support.
MFA and Conditional Access on every account, Defender for Office 365 on email, endpoint detection and response on every device, and 24/7 detection and response from our own Security Operations Center. A home office in another state gets the same baseline as headquarters. See managed cybersecurity.
Licensing, tenant security, Teams, SharePoint, OneDrive and Exchange Online, run by a Tier 1 Microsoft Cloud Solution Provider that manages about 300 Microsoft tenants. See Microsoft 365 support.
Most work never needs a visit. When it does, our own engineers cover South Florida, usually the same day and within four hours if urgent, and a vetted local partner covers the rest of the country. On-site visits are billed per visit and are not part of the monthly plan.
Regulated firms with staff in several states get one control baseline and one set of evidence. Formal compliance management for frameworks such as HIPAA, GLBA and NIST comes with the AI Readiness and Compliance add-on.
Onboarding is remote by design and follows the same documented path for every client: about eight weeks, with the help desk and Security Operations Center live during onboarding, not after it.