Co-Managed It Support
VirtuWorks Co-Managed IT Services give your internal IT team the extra capability, capacity, and strategic leadership they need to excel without carrying the entire load alone. We partner with your staff to create a blended model where VirtuWorks handles the operational execution, monitoring, escalations, and governance frameworks while your internal team focuses on innovation, projects, and business outcomes.
With vCIO-level guidance, long-term planning, SLA-based support delivery, and shared responsibility, your team gains the bandwidth and expertise expected from a mature IT operation without increased headcount or burnout. Together, we help strengthen security, accelerate response times, eliminate backlog, and build an environment where technology no longer falls behind the pace of the business.
Co-Managed IT Services extend your internal team with experienced engineers, security specialists, and 24 hour coverage without increasing headcount. You gain scale, expertise, and faster response times while avoiding hiring costs and burnout.
- Scale IT Without Hiring
- Strategic vCIO Guidance
- 24/7/365 U.S.-Based Support Coverage
- Co-Managed Help Desk Support
- Bring Your Own Microsoft License (BYOL Support)
- Operational Discipline & SLAs
Shared IT Operations and Support
Co-Managed IT Services are built to relieve pressure on internal teams while improving service consistency across the organization. VirtuWorks integrates directly into your existing workflows, acting as an extension of your IT department rather than a replacement. We help manage daily operations, escalations, and system health so internal staff can focus on strategic priorities instead of constant firefighting.
Through co-managed IT support, VirtuWorks supplements your internal help desk by handling front-line requests and advanced escalations that require deeper expertise. This shared-service approach reduces ticket backlog, accelerates resolution times, and ensures issues are resolved efficiently. Internal teams retain visibility and control while benefiting from expanded coverage and technical depth.
Co-managed IT services include continuous monitoring and disciplined patch management to reduce downtime, performance issues, and security exposure. Systems are monitored proactively to identify risks early, apply updates consistently, and maintain stability across users, devices, and locations. This proactive co-managed IT approach minimizes disruptions and supports long-term operational reliability.
The co-managed IT model introduces defined SLAs, clear escalation paths, and structured reporting to bring predictability to support delivery. Requests are tracked end-to-end, response expectations are transparent, and accountability is shared across teams. Leadership gains visibility into performance trends, workload distribution, and service quality across the co-managed IT environment.
Strategic Planning and vCIO Alignment
Daily IT execution often leaves little room for long-term planning. VirtuWorks provides vCIO leadership to ensure technology decisions are intentional, aligned with business objectives, and positioned to support growth. This strategic layer enables internal IT teams to move beyond reactive problem-solving and into proactive leadership.
Through co-managed IT services, we develop technology roadmaps that align infrastructure, cybersecurity, and modernization efforts with business priorities. These roadmaps help internal teams plan confidently while avoiding reactive or fragmented decision-making.
Co-managed IT planning includes budgeting and forecasting support to help organizations understand current spend and plan future investments. Predictable costs and shared financial insight reduce surprises and improve long-term control.
Co-managed IT services introduce governance frameworks, policies, and advisory guidance that improve consistency and elevate IT maturity without removing internal authority.
Agreement and License Management Support
Managing software agreements and vendor relationships is one of the most time-consuming responsibilities for internal IT teams. VirtuWorks centralizes agreement and license management to reduce complexity, improve compliance, and ensure your organization receives maximum value from every investment.
Co-managed IT support includes centralized management of agreements across Microsoft, Adobe, Google, Zerto, and other providers, helping organizations maintain compliance and optimize usage.
VirtuWorks tracks renewal timelines and audit requirements within the co-managed IT framework to prevent service interruptions, compliance risk, and unnecessary overspending.
As part of co-managed IT services, we handle vendor communications and negotiations, freeing internal teams from contract management while securing favorable terms.
Co-managed IT services include ongoing usage analysis and optimization recommendations to ensure licensing aligns with actual business needs.
Security, Compliance, and Business Continuity
Security and compliance are embedded into the co-managed model, strengthening protection without overloading internal resources. VirtuWorks supports internal teams with processes, oversight, and expertise required to manage today’s evolving threat landscape.
Co-managed IT support enforces consistent security policies and access controls across all users, devices, and locations. VirtuWorks works alongside your internal IT team to standardize permissions, authentication requirements, and device policies, reducing risk caused by misconfiguration or inconsistent enforcement. This approach supports secure remote and hybrid work environments while maintaining visibility and control without adding administrative burden to internal staff.
Co-managed IT services provide coordinated threat monitoring and incident response to reduce exposure to cyber threats and limit business disruption. VirtuWorks helps identify suspicious activity early, supports containment and remediation efforts, and works in alignment with your internal team during security events. This shared-response model ensures incidents are handled quickly, documented properly, and resolved without overwhelming internal resources.
Within the co-managed IT framework, VirtuWorks supports business continuity planning, backup oversight, and recovery preparedness to ensure systems and data can be restored quickly. Documentation, testing, and recovery workflows are maintained to support audit readiness and regulatory requirements. This structured approach helps organizations recover from outages or incidents with minimal downtime while maintaining compliance confidence.