What is the difference between the Frontline Worker and Standard plans?

The Frontline Worker plan is designed for teams with minimal device needs. It includes web-based Microsoft 365 apps, shared workstation support, and essential cybersecurity tools like MFA and conditional access. The Standard plan is ideal for full-time employees and includes full desktop apps, mobile device support, and expanded Microsoft 365 features such as Teams, MileIQ, and Defender.

What does the Advanced Cybersecurity add-on include?

The Advanced Cybersecurity plan enhances your existing IT package with tools such as Defender for Cloud Apps, Entra ID P2, risk assessments, penetration testing, and vulnerability management. It also includes employee awareness training and advanced security incident response capabilities.

Which plan includes Microsoft 365 full desktop and mobile apps?

The Standard Plan includes Microsoft 365 Business Premium licensing, which provides access to full desktop and mobile apps such as Word, Excel, Outlook, and PowerPoint. The Frontline Worker plan only includes access to web-based versions.

Do all plans include 24/7 IT support?

Both the Frontline Worker and Standard plans include 24/7 US-based IT support and onboarding and offboarding assistance. The Advanced Cybersecurity package focuses on incident response and compliance rather than general IT helpdesk services.

Can I support remote employees with any of these plans?

Yes. Both the Frontline Worker and Standard plans include support for remote access. The Standard plan offers full PC, Mac, and mobile device support, while the Frontline plan is best for shared workstations or mobile-only access.

What compliance certifications are included with VirtuWorks plans?

All VirtuWorks plans come with ISO 27001, ISO 20000, and ISO 9001 compliance certifications, ensuring your IT systems align with globally recognized standards for security, service management, and quality assurance.