IT & Cybersecurity for Frontline Workers

Each user receives 1TB of secure cloud storage. OneDrive enables file uploads, mobile access, and sharing between teams while working on the go or from shared stations.

SharePoint provides access to company documents, staff announcements, and HR materials through a secure web portal. Frontline teams can access important resources without a full desktop environment.

Users can view and collaborate on Word, Excel, and PowerPoint files through browser-based versions. All files save automatically to OneDrive and can be accessed across mobile and desktop browsers.

With Microsoft Bookings, your staff can manage service appointments and schedules online. This helps streamline frontline interactions with customers or internal departments.

VirtuWorks implements Microsoft Entra ID Premium P1 to protect sign-ins and block high-risk activity. Conditional access and MFA ensure that only trusted users gain entry to work accounts.

VirtuWorks ensures that Microsoft 365 Business Basic runs smoothly across phones and tablets. Security policies are enforced to keep mobile sessions protected while maintaining ease of access for your teams.

VirtuWorks configures policies that evaluate each login attempt in real time. If the system detects a sign-in from an unfamiliar device or location, it can prompt for additional verification or block access entirely.

If a user signs in from one country and then another within minutes, Entra identifies this as impossible travel. These high-risk scenarios trigger alerts and immediate security actions to protect your data.

When unusual activity is detected, VirtuWorks uses Entra’s automation tools to disable compromised sessions instantly. These policies prevent threats from spreading while alerting administrators to review flagged accounts.

While security is strict for unknown devices or risky activity, Entra provides a smooth login experience for verified users. Single sign-on and smart session controls ensure minimal disruption for day-to-day access.

With full visibility into user behavior, risk reports, and sign-in history, your IT team gains powerful tools to monitor account security. VirtuWorks helps you maintain control across all users, even in distributed environments.

Unlike full-service packages, this support model does not include assistance for desktop applications or hardware. It’s ideal for kiosk users, mobile-first staff, or roles using shared devices that do not require local software installs.

When users are locked out or unable to verify their identity, our support team provides rapid assistance with MFA prompts, credential recovery, and license assignment to restore access without delay.

VirtuWorks manages user licensing, group assignments, and account provisioning so your IT team can deploy or reassign accounts quickly. This helps minimize overhead while keeping your workforce productive.

Even without full endpoint support, your team still gets access to VirtuWorks’ 24/7 helpdesk for Microsoft 365-related issues. We help ensure that email, Teams, and other vital tools remain accessible around the clock.

VirtuWorks implements over 50 cybersecurity policies, following Microsoft’s guidelines, to enhance the cybersecurity of your devices. These policies cover areas like account protection, disabling potentially harmful automated processes, and fortifying against common attack methods.

Providing cybersecurity across your devices with automation and built-in intelligence, Microsoft Defender for Business proactively guards against threats with human and AI analysis of trillions of signals, and protects against cybersecurity threats including malware and ransomware.

VirtuWorks safeguards your data with MFA at every login, offering multiple authorization methods to prevent the risk of being locked out in case of a lost, stolen, or unavailable device. This guarantees uninterrupted access to your accounts.

Strong passwords are your first line of defense. VirtuWorks’ password policy manager enforces rules for password length, complexity, age, and more, ensuring robust protection for your accounts, safeguarding them against potential cyber risks.

VirtuWorks utilizes a range of advanced technologies, including firewalls and gateways, to thoroughly scan, filter, and purify your incoming emails, guarding against spam, phishing attempts, and viruses before they even reach your inbox.

We regularly test services and resources within the VirtuWorks Cloud for vulnerabilities and analyze them for signs of breaches using cutting-edge tools, ensuring a secure and resilient environment.

Forgotten or compromised passwords are common IT support challenges. VirtuWorks simplifies resolution with our fully automated self-service password management, making it easy for users to regain access to their accounts.

ISO 27001 is the global standard for Information Security Management, governing how confidential data is handled and secured, both in-house and for third parties. ISO 20000 sets the benchmark for Information Technology Service Management, guiding the establishment, implementation, maintenance, and continual improvement of a service management system (SMS). Additionally, ISO 9001 is the recognized standard for Quality Management Systems (QMS), ensuring that VirtuWorks consistently delivers services that meet customer and regulatory requirements. Our policies and procedures are strictly aligned with these standards, and our practices are annually audited by an accredited external firm to ensure compliance and excellence across all aspects of our operations.