Business IT Support That Operates Like a Department, Not a Vendor

Licensing bundled into your per-user price. Desktop Office on up to 5 PCs, 5 tablets, and 5 phones per user. 50 GB Exchange Online mailbox with unlimited Online Archive. 1 TB OneDrive per user plus SharePoint team sites. Microsoft Teams for chat, meetings, calling, and channels. Microsoft Bookings for scheduling. Seat adds, removals, plan changes, and renewals handled by VirtuWorks. Your team never has to touch the Microsoft admin portal unless they want to.

Microsoft 365 Tenant Security Baseline configured and enforced at onboarding. Outlook email signature management across the organization. Microsoft Teams policy administration and Teams calling configuration. SharePoint site collection management, storage tracking, and OneDrive shortcuts. DNS administration with SPF, DMARC, and DKIM records, plus VirtuWorks DNS available for unlimited domains.

Live engineer support around the clock. Not an overseas call center. Not a queue that waits until Monday. 4-hour standard response SLA, 1-hour urgent response SLA, every ticket tracked and measured. Monthly SLA performance reporting delivered automatically. On-site intervention when an issue cannot be resolved remotely. Hardware, software, password resets, connectivity, and Microsoft 365 questions handled by engineers who know your environment.

The Rules Engine inside the VirtuWorks Control Panel runs the entire user lifecycle. New hires get the right apps, group memberships, SharePoint access, mapped drives, printers, and licenses automatically. Departing employees are deprovisioned cleanly with mailbox conversion, license recovery, and data preservation. Role changes adjust access without an admin ticket. Optional HR sync so joiner, mover, and leaver events flow into IT automatically.

Every Windows endpoint runs the Virtuworks Autopilot agent. Apple, iOS, and Android managed through Microsoft Intune. Hardware inventory on every logon. Continuous CPU, memory, disk, network, and Wi-Fi telemetry. BitLocker recovery keys escrowed to your Entra ID tenant every 24 hours. OS and third-party patching with WSUS and Winget. AI-driven automation resolves disk space, service failures, and performance issues before users file tickets. Microsoft Autopilot zero-touch device provisioning.

Multi-factor authentication enforced across every account, with ongoing MFA compliance monitoring. Conditional Access via Entra ID P1. 365-day sign-in log retention. GDAP so VirtuWorks supports your tenant without standing global admin rights. Microsoft Defender for Office 365 with Safe Links, Safe Attachments, and tuned anti-phish. Email filtering gateway in front of the tenant. SPF, DMARC, DKIM configured and monitored. External-sender banner. DNS-layer web filtering.

Continuous monitoring of identity, endpoint, and email signals through Microsoft Defender XDR. 24/7 triage and response to critical alerts with documented playbooks for credential compromise, malware, business email compromise, data exfiltration, and ransomware. Threats triaged, contained, and remediated, not just alerts forwarded. 1-hour urgent response SLA. Audit log capture and retention sufficient to support incident investigation, e-discovery, regulator inquiries, and cyber-insurance claims.

Backup job status monitored continuously. Failures flagged and investigated before your next recovery test reveals a months-old gap. Quarterly backup restoration and recovery testing. Backup selection and retention managed by VirtuWorks. For servers in the VirtuWorks cloud, 14 days of backup image retention with restoration support included. Microsoft 365 backup retention guidance so leadership knows exactly where Microsoft’s native retention ends.

Monthly executive report covering ticket volumes and SLAs, security events handled by the SOC, license posture, vulnerabilities identified and patches applied, and risks that need leadership attention. The same operational data available on demand through the VirtuWorks Control Panel. More than thirty built-in reports exportable to Excel or PDF. Ongoing documentation review. Service-aligned strategic guidance from your VirtuWorks account team through the monthly report and as-needed conversations throughout the year.