Business IT Support That Operates Like a Department, Not a Vendor

VirtuWorks Managed IT Services is the operating layer your business runs on. One per-user price covers Microsoft 365 Business Premium, a 24/7 US-based helpdesk, every endpoint in your fleet, identity and email security, 24/7 threat detection and response, backup, and a monthly executive report you can actually hand to your leadership team. No tier-one queues. No surprise project invoices. Senior engineers who know your environment, on call when you need them.

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VirtuWorks Is the Business IT Support You Hoped Your Last MSP Would Be.

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Productivity, helpdesk and lifecycle, endpoint management, identity and email security, threat detection and response, and backup with reporting. Six pillars, one per-user price, one VirtuWorks team that owns the outcome from the Microsoft tenant down to the device on the desk.

ISO 27001 Certified
99.9% Uptime SLA
24/7 Support
ISO 20000 Certified

You Run Your Business. VirtuWorks Runs Your Microsoft 365, Your Fleet, and Your SOC.

If your last IT relationship was break-fix, a rotating tier-one queue, or an MSP that disappeared the moment a project ended, Managed IT Services is the reset. VirtuWorks runs your Microsoft 365 tenant, every Windows, macOS, iOS, and Android endpoint, your identity perimeter, your email security, and your backup and continuity posture as one managed service. Every ticket is governed by a published SLA: 4-hour standard, 1-hour urgent. Every interaction is documented. Every workflow runs as a repeatable process rather than a one-off scramble for your internal IT staff. Managed IT Services is the Full User plan. The optional Compliance and Ai Readiness Add-On layers on top for firms ready to take Copilot to production, prepare for an ISO 27001, SOC 2, HIPAA, or GLBA audit, or answer the cyber-insurance underwriter with real data instead of a checklist.

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    Nine Pillars of VirtuWorks Managed IT Services

    Microsoft 365 Business Premium, Managed

    Licensing bundled into your per-user price. Desktop Office on up to 5 PCs, 5 tablets, and 5 phones per user. 50 GB Exchange Online mailbox with unlimited Online Archive. 1 TB OneDrive per user plus SharePoint team sites. Microsoft Teams for chat, meetings, calling, and channels. Microsoft Bookings for scheduling. Seat adds, removals, plan changes, and renewals handled by VirtuWorks. Your team never has to touch the Microsoft admin portal unless they want to.

    Microsoft 365 Business Premium, Managed

    Microsoft Tenant Operations

    Microsoft 365 Tenant Security Baseline configured and enforced at onboarding. Outlook email signature management across the organization. Microsoft Teams policy administration and Teams calling configuration. SharePoint site collection management, storage tracking, and OneDrive shortcuts. DNS administration with SPF, DMARC, and DKIM records, plus VirtuWorks DNS available for unlimited domains.

    Microsoft Tenant Operations

    24/7 US-Based Helpdesk


    Live engineer support around the clock. Not an overseas call center. Not a queue that waits until Monday. 4-hour standard response SLA, 1-hour urgent response SLA, every ticket tracked and measured. Monthly SLA performance reporting delivered automatically. On-site intervention when an issue cannot be resolved remotely. Hardware, software, password resets, connectivity, and Microsoft 365 questions handled by engineers who know your environment.

    24/7 US-Based Helpdesk


    User Lifecycle: Onboarding, Offboarding, Role Changes

    The Rules Engine inside the VirtuWorks Control Panel runs the entire user lifecycle. New hires get the right apps, group memberships, SharePoint access, mapped drives, printers, and licenses automatically. Departing employees are deprovisioned cleanly with mailbox conversion, license recovery, and data preservation. Role changes adjust access without an admin ticket. Optional HR sync so joiner, mover, and leaver events flow into IT automatically.

    User Lifecycle: Onboarding, Offboarding, Role Changes

    Remote Monitoring and Endpoint Management

    Every Windows endpoint runs the Virtuworks Autopilot agent. Apple, iOS, and Android managed through Microsoft Intune. Hardware inventory on every logon. Continuous CPU, memory, disk, network, and Wi-Fi telemetry. BitLocker recovery keys escrowed to your Entra ID tenant every 24 hours. OS and third-party patching with WSUS and Winget. AI-driven automation resolves disk space, service failures, and performance issues before users file tickets. Microsoft Autopilot zero-touch device provisioning.

    Remote Monitoring and Endpoint Management

    Identity and Email Security Baseline

    Multi-factor authentication enforced across every account, with ongoing MFA compliance monitoring. Conditional Access via Entra ID P1. 365-day sign-in log retention. GDAP so VirtuWorks supports your tenant without standing global admin rights. Microsoft Defender for Office 365 with Safe Links, Safe Attachments, and tuned anti-phish. Email filtering gateway in front of the tenant. SPF, DMARC, DKIM configured and monitored. External-sender banner. DNS-layer web filtering.

    Identity and Email Security Baseline

    24/7 Managed Detection and Response

    Continuous monitoring of identity, endpoint, and email signals through Microsoft Defender XDR. 24/7 triage and response to critical alerts with documented playbooks for credential compromise, malware, business email compromise, data exfiltration, and ransomware. Threats triaged, contained, and remediated, not just alerts forwarded. 1-hour urgent response SLA. Audit log capture and retention sufficient to support incident investigation, e-discovery, regulator inquiries, and cyber-insurance claims.

    24/7 Managed Detection and Response

    Backup, Continuity, and Recovery

    Backup job status monitored continuously. Failures flagged and investigated before your next recovery test reveals a months-old gap. Quarterly backup restoration and recovery testing. Backup selection and retention managed by VirtuWorks. For servers in the VirtuWorks cloud, 14 days of backup image retention with restoration support included. Microsoft 365 backup retention guidance so leadership knows exactly where Microsoft’s native retention ends.

    Backup, Continuity, and Recovery

    Reporting, Documentation, and Service-Aligned Strategic Guidance

    Monthly executive report covering ticket volumes and SLAs, security events handled by the SOC, license posture, vulnerabilities identified and patches applied, and risks that need leadership attention. The same operational data available on demand through the VirtuWorks Control Panel. More than thirty built-in reports exportable to Excel or PDF. Ongoing documentation review. Service-aligned strategic guidance from your VirtuWorks account team through the monthly report and as-needed conversations throughout the year.

    Reporting, Documentation, and Service-Aligned Strategic Guidance

    Three Ways Business IT Support Shows Up Day to Day

     Day-to-Day Operations

    Day-to-Day Operations

    4-hour standard, 1-hour urgent ticket SLAs. New hire fully provisioned on day one with apps, mailbox, OneDrive, SharePoint access, license, and mapped drives. Departing employees offboarded cleanly the same day. Patches applied on a tested cadence. Disk-space and service-failure issues auto-remediated before the user files a ticket. Your internal IT contacts never have to log into the Microsoft admin portal.

    See the 4-Hour SLA in Action
    Security Baseline That Comes Standard

    Security Baseline That Comes Standard

    MFA on every account with compliance monitoring. Conditional Access via Entra ID P1. Defender for Office 365 Safe Links and Safe Attachments. Defender for Business on every managed Windows device with EDR, antivirus, and vulnerability assessment. 24/7 SOC monitoring Microsoft Defender XDR signals across identity, endpoint, and email. Documented playbooks for credential compromise, BEC, malware, and ransomware. Audit log retention that holds up under cyber-insurance and regulator inquiry.

    et a Free Security Baseline Posture Review
    A Clear Path to AI Readiness

    A Clear Path to AI Readiness

    Managed IT Services gets your Microsoft 365 tenant, identity perimeter, endpoint fleet, and security baseline into the state Copilot and AI workloads require. When leadership is ready to move from experimenting with AI to deploying it deliberately, the optional Compliance and Ai Readiness Add-On layers on identity hygiene, sensitivity labels, DLP, AI governance, and ISO 27001 / SOC 2 / HIPAA / GLBA compliance evidence. No rebuild. No vendor swap. Same team, same per-user model.

    Explore the Compliance and Ai Readiness Add-On

    How VirtuWorks Onboards Your Business IT Support

    Onboarding to VirtuWorks Managed IT Services is structured, not improvised. Every engagement runs on the same documented eight-week path, with a named senior engineer owning each step and visible progress in the VirtuWorks Control Panel from day one. Your 24/7 US-based helpdesk and 24/7 SOC come live during onboarding, not after it, so your business IT support is operational from week one. By the time we hand the keys back at week eight, your Microsoft 365 tenant is hardened, your fleet is enrolled, your team is calling a published SLA, and your leadership has a monthly executive report they can actually use.

    We had three offices and three different IT problems on any given day. Within a month of moving to VirtuWorks Managed IT Services, our partners stopped pinging me about helpdesk tickets and started asking me what to do with the time they got back. New hires are fully set up before they walk in. Departing staff are offboarded the same day. The monthly executive report shows me where my money goes, and the SLA numbers actually hold up when I check them.


    I needed business IT support I could budget for and a single phone number my plant managers could call at 11 p.m. on a Saturday. VirtuWorks gave me both. The per-user pricing is predictable, the engineers pick up the phone, and I no longer get a separate project invoice every time something breaks. When my cyber-insurance broker started asking harder questions last year, VirtuWorks had the documentation ready before I even pulled the renewal off my desk.


    Lauren Achebe, Director of Operations
    01 / 02
    Brian Tomasetti, CFO
    02 / 02

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