Below you’ll find our FAQ with answers to the most common questions we receive — covering everything from our 30+ years in business and flexible 60-day contract terms to our in-house, Microsoft-certified team, ISO 27001, 20000, and 9001 certifications, and our broader IT and cybersecurity services.
VirtuWorks addresses every aspect of your Cybersecurity needs, ensuring enhanced protection, regulatory compliance, and strategic growth.
We’ve proudly been in business for over 30 years. This long history reflects our deep expertise and our commitment to evolving with the industry. We’re proud of the many milestones we’ve achieved and the strong connections we’ve forged with our clients over the years.
We do not require a long-term contract. Our agreement is designed to offer flexibility with a 60-day written cancellation notice, as outlined in our Terms & Conditions. This approach ensures that you have the freedom to make changes if needed while benefiting from our services with a clear and straightforward commitment.
We handle all help desk and service functions internally. Our team of technicians and engineers is based at our corporate offices in Coral Gables, FL. This in-house approach ensures that we maintain direct control over the quality of our services and provides you with consistent, high-quality support from our dedicated professionals.
We are certified with three ISO standards: ISO 27001 for information security, ISO 20000 for IT service management, and ISO 9001 for quality management.
Yes, our technicians hold a range of advanced Microsoft certifications, including Azure Solutions Architect, Microsoft Cybersecurity Architect, and Microsoft Enterprise Administrator Expert, among others. These certifications ensure that our team has the expertise to deliver high-quality support and solutions.
Yes, we are highly skilled in managing and supporting Apple devices. Our team is well-versed in Apple’s ecosystem and is equipped to handle all your Apple-related needs effectively.
Yes, we do. We offer our own proprietary Cloud PBX system and provide support for Teams Voice, ensuring comprehensive solutions for your phone and VoIP needs.