VirtuWorks Full User (BYOL) delivers fully managed IT services for organizations that already own qualifying Microsoft licensing. Bring your own M365 Business Premium, E3, or E5 subscription and gain enterprise-grade management, endpoint security, 24/7 US-based support, and a dedicated vCIO, without changing how you license your users.
VirtuWorks takes full ownership of your helpdesk, providing round-the-clock US-based support for every user in your organization. When incidents arise, at any hour, your employees have immediate access to experienced technicians, with no internal IT team required to be on-call.
The Full User (BYOL) plan includes the complete operational tools, security controls, and support infrastructure used across the VirtuWorks platform. Organizations maintain their own qualifying Microsoft licensing while gaining access to fully managed services, enterprise-grade security, and 24/7 coverage across every user and device.
Full User (BYOL) includes full access to the VirtuWorks Control Panel, providing centralized visibility into devices, users, and system activity. The VirtuWorks team monitors your environment, reviews alerts, and tracks infrastructure health on your behalf through a single managed interface.
VirtuWorks Autopilot automates OS and third-party patch deployment across all covered devices, keeping endpoints current without any coordination required from your side. Automated provisioning, configuration management, and AI-driven monitoring and remediation are included as part of the platform, maintaining consistency across your entire device fleet.
The VirtuWorks platform integrates with Microsoft 365, Entra ID, and Intune to provide tenant-level visibility, MFA compliance monitoring, DNS monitoring and security, and configuration oversight. Advanced reporting and analytics surface device health, system activity, and asset documentation so your organization and VirtuWorks maintain a consistent, accurate view of the environment at all times.
VirtuWorks provides round-the-clock US-based helpdesk support for all user incidents, technical requests, and onboarding and offboarding workflows. VirtuWorks takes full ownership of the support function, staffed by experienced technicians familiar with Microsoft environments, hybrid infrastructure, and endpoint management.
The plan includes Microsoft Defender for Business, MFA policy enforcement, conditional access controls, email filtering with Spam Experts and Microsoft Defender for 365, and DNS monitoring and security. VirtuWorks monitors and responds to security alerts generated across the environment, ensuring identity and endpoint security remain consistent across all covered users and devices. PC, Mac, and mobile device support is included.
The Full User (BYOL) plan includes fractional vCIO services, providing ongoing technology strategy, AI enablement and adoption planning, and security posture reviews aligned to your business objectives. Your vCIO works alongside the VirtuWorks support and management teams through the Value Goal Approach, ensuring your environment continuously evolves with your business.