What is the difference between the Frontline Worker and Standard plans?

The Frontline Worker plan is designed for teams with minimal device needs. It includes web-based Microsoft 365 apps, shared workstation support, and essential cybersecurity tools like MFA and conditional access. The Standard plan is ideal for full-time employees and includes full desktop apps, mobile device support, and expanded Microsoft 365 features such as Teams, MileIQ, and Defender.

What does the Advanced Cybersecurity add-on include?

The Advanced Cybersecurity plan enhances your existing IT package with tools such as Defender for Cloud Apps, Entra ID P2, risk assessments, penetration testing, and vulnerability management. It also includes employee awareness training and advanced security incident response capabilities.

Which plan includes Microsoft 365 full desktop and mobile apps?

The Standard Plan includes Microsoft 365 Business Premium licensing, which provides access to full desktop and mobile apps such as Word, Excel, Outlook, and PowerPoint. The Frontline Worker plan only includes access to web-based versions.

Do all plans include 24/7 IT support?

Both the Frontline Worker and Standard plans include 24/7 US-based IT support and onboarding and offboarding assistance. The Advanced Cybersecurity package focuses on incident response and compliance rather than general IT helpdesk services.

Can I support remote employees with any of these plans?

Yes. Both the Frontline Worker and Standard plans include support for remote access. The Standard plan offers full PC, Mac, and mobile device support, while the Frontline plan is best for shared workstations or mobile-only access.

What compliance certifications are included with VirtuWorks plans?

All VirtuWorks plans come with ISO 27001, ISO 20000, and ISO 9001 compliance certifications, ensuring your IT systems align with globally recognized standards for security, service management, and quality assurance.

Plans & Pricing

One flat price per person.
IT that just works.

Microsoft 365, security, devices, and a 24/7 US help desk — bundled into a single monthly price per employee. Pick the plan that matches how your people work.

See plans and pricing Mixed workforce? Build your mix and see the price →

No long-term contracts
24/7 US-based support
Free onboarding
Microsoft Solutions Partner

Do you already have Microsoft 365 licenses?

Licenses included in the price below.

Frontline

Shift, field and retail staff who work from a phone or a shared screen.

$99.99 / user / month Microsoft 365 license included

Business email and 1TB of storage
Office apps on web and mobile
Logins locked down, no passwords alone
Shared workstations kept current
24/7 US help desk and onboarding

Get a price

Full User

Office, hybrid and remote staff who need the full Office suite on a managed laptop.

$129.99 / user / month Microsoft 365 license included

Full desktop, web and mobile Office
Email, 1TB storage, Teams, SharePoint
Ransomware protection on every device
Updates and patches applied for you
New hires get a laptop ready on day one
24/7 US help desk and onboarding

Get a price

Co-Managed

Teams with their own IT who want overnight backup, not replacement.

$79.99 / user / month Uses your existing Microsoft 365 licenses

Your team keeps control, we fill gaps
One dashboard, same tickets, no handoffs
Ransomware protection and login security
Patching and provisioning automated
24/7 escalation when you are at capacity

Get a price

+$59.99 per user / month

AI Readiness & Compliance — add to any plan

For regulated or higher-risk teams: tighter identity controls, monitoring for unapproved apps and AI tools, vulnerability tracking, and security awareness training for your staff at 25 users or more. This is an add-on, not a standalone plan.

Add it to your mix

Build your mix

Nobody has one kind of employee. Put your desk staff on one plan, your field crew on another, and add coverage where you need it — one invoice, billed per person.

Desk & remote staff

Full desktop Office, managed laptop, 24/7 support — Full User

$129.99 ea.

Field & frontline staff

Web and mobile Office, phones and shared screens — Frontline

$99.99 ea.

Staff your own IT team already covers

We back them up on nights, overflow and escalation — Co-Managed

$79.99 ea.

Compliance coverage

Covers everyone in your mix — AI Readiness & Compliance

+$59.99 ea.

What is actually different

Only the rows where the plans genuinely differ. Everything else — certifications, contract terms, US-based support — is the same on every plan.

Included
Limited
Not included

Compare	Frontline $99.99 / user	Full User $129.99 / user	Co-Managed $79.99 / user
Microsoft 365 apps	Web and mobile only	Full desktop, web and mobile	Whatever your own licenses include
Technical	Microsoft 365 license included Includes Business Basic or equivalent frontline-eligible license · Exchange Online (50GB) · OneDrive (1TB), SharePoint sites and shared libraries · Web and mobile versions	Microsoft 365 license included, Includes Microsoft 365 Business Premium or equivalent, Supports E3/E5 upgrades where required · Exchange Online mailbox included, Advanced email security and filtering · OneDrive (1TB), SharePoint for collaboration and shared files · Full desktop, web and mobile Office applications	Bring your own Microsoft 365 subscription · Provided through customer licensing · OneDrive and SharePoint provided through customer licensing · Included or excluded based on customer license
Security	Login protection and device antivirus	Login, email and device protection, monitored around the clock	Same protection, alerts shared with your team
Technical	Entra ID P1, Multi-factor authentication, Conditional access Defender for Business endpoint protection	Entra ID P1, Microsoft Defender for Business, Continuous threat detection and monitoring, Email filtering, MFA, conditional access, Security configuration and policy oversight	Entra ID P1, Defender for Business, Email filtering and MFA policy enforcement, Monitoring and alert response
Help desk	24/7 US-based, onboarding included	24/7 US-based, onboarding and 2am incident response	24/7 US-based backup for your own team
Technical	24/7 US-based helpdesk, Onboarding and offboarding support	24/7 US-based helpdesk, Employee onboarding and offboarding support, Escalation-ready incident response	24/7 US-based support, Onboarding and offboarding support, Escalation-ready incident response
Devices we cover	Phones and shared workstations	PC, Mac and mobile, fixed remotely	PC, Mac and mobile, alongside your team
Technical	Shared workstation support, Mobile device support	PC, Mac and mobile support, Remote resolution, diagnostics and recovery	PC, Mac, and mobile support, Remote device access and troubleshooting
Runs on its own	Setup and access handled automatically	Patching, setup and fixes applied without a ticket	Same automation, your team can drive it
Technical	VirtuWorks Cloud Console, VirtuWorks Autopilot, Automated provisioning and access control	VirtuWorks Cloud Console, VirtuWorks Autopilot, Automated provisioning and configuration, OS and third-party patch management, AI-driven monitoring and remediation	VirtuWorks Cloud Console, VirtuWorks Autopilot, Automated provisioning and configuration, OS and third-party patch management, AI-driven monitoring and remediation
AI Readiness & Compliance	Available as an add-on	Available as an add-on	Available as an add-on

Exact Microsoft features depend on the license you hold or the one we supply. We confirm all of it in writing before you sign anything.

Independently audited for security, service quality and privacy

Three separate outside auditors check how we protect your data, how we run support, and how we manage quality — and they re-check every year.

Microsoft Solutions Partner ISO 27001 — Information security ISO 20000 — Service management ISO 9001 — Quality management 24/7 US-Based Support No Long-Term Contracts

“Within 10 minutes had me back up and running. Best team in the IT business — fast, professional, and they resolve any issue our computers have.”

Tim M.

“Excellent company. They followed up with me several times, then accessed my computer and fixed the issue. Great company and customer service.”

Yamil C.

Questions people ask

Can we mix plans across the company?

Yes, and most companies do. Put your office staff on Full User and your field crew on Frontline — you are billed per person, per plan, on one invoice.

Are we locked into a contract?

No long-term contracts, on any plan. Add people when you hire, remove them when you don’t — the bill follows your headcount. Plans start at 5 users.

Do you cover Macs and phones, or only Windows?

All of them. Every managed plan covers PC, Mac and mobile, including remote troubleshooting and repair.

Is the help desk really staffed 24/7 in the US?

Yes — a US-based team, every hour of every day. Employee onboarding and offboarding are included, and serious incidents escalate to an engineer rather than a queue.

What if we already pay Microsoft directly?

Switch the toggle at the top of the page to “Yes — I have my own.” You keep your existing Microsoft 365 subscription and we manage everything around it, for less per user each month.

Next step

Tell us your headcount. We’ll send back a price.

A 15-minute call, a look at your Microsoft environment, and a plan recommendation in writing. No obligation, and no sales sequence afterwards.

Get a price for your team