VirtuWorks Managed Detection and Response is the 24/7 security operations layer that runs on top of the Microsoft Defender XDR stack you already own. Our US-based SOC monitors identity, endpoint, email, and cloud signals continuously, applies AI SOC Analysis to every ticket for cross-surface correlation, and contains threats within a documented 1-hour urgent SLA. Not another vendor console for your team to log into. Not another alert feed for your CISO to triage.
Get My Instant QuoteYour Microsoft 365 Business Premium or E5 licensing already includes Defender for Endpoint, Defender for Office 365, and Defender for Identity. What most firms are missing is not the tooling. It is the 24/7 human layer that actually reads the alerts, correlates them across identity and endpoint, and contains the threat before the ransomware note lands. VirtuWorks Managed Detection and Response is included in every Managed Cybersecurity engagement and inside Managed IT Services. Also available as a standalone service for firms who already have IT covered and need the SOC layered on top. Every ticket triaged. Every incident owned end to end. Every hour of every day, from Miami-based engineers on your account.
Continuous 24/7 monitoring of every signal that Microsoft Defender XDR produces across your Microsoft 365 tenant. Defender for Endpoint on every managed device. Defender for Office 365 in front of every mailbox. Defender for Identity watching your Active Directory and Entra ID. Defender for Cloud Apps monitoring shadow IT. One correlated view. One US-based team. No new console for your CISO to check.
Every alert that lands in the SOC queue is run through the VirtuWorks AI SOC Analysis engine before an analyst sees it. The engine correlates the alert against 90 days of your historical signals, cross-references known threat actor patterns, and flags related activity across identity, endpoint, and email. Analysts start every triage with a full context packet instead of a bare alert. Time to first meaningful action drops from hours to minutes.
Named senior analysts on shift 24 hours a day, 7 days a week, 365 days a year. All US-based. All W-2 employees. No overseas call center. No tier-one queue that waits until Monday. The person who picks up your 2 a.m. incident knows your environment, your industry, and your escalation contacts. Playbook-driven response, not improvised.
Audit-ready reports mapped to HIPAA, SOC 2, GLBA, PCI-DSS, ISO 27001, NIST CSF, and CMMC. Cyber-insurance underwriters have made documented security awareness training a hard requirement, and coverage denials for firms without a real program are up sharply since 2023. VirtuWorks generates the exact evidence your broker, auditor, and enterprise clients ask for. Completion by department and individual. Click-rate trends. Timestamped audit packets on demand.
The urgent-response SLA is 1 hour, backed by a documented service commitment. Standard SLA is 4 hours. Both are measured on every ticket and reported in your monthly executive report. Miss rates published to leadership. This is not a marketing claim. It is the number your board sees each month with your name on it.
Every action the SOC takes is logged with timestamp, actor, and decision. Full incident timelines exported on demand for cyber-insurance claims, SOC 2 audits, HIPAA investigations, and enterprise-client security questionnaires. When your broker or auditor asks what happened, when, and what you did about it, you have the answer before they finish the sentence.
Managed detection and response is not just a promise of 24/7 monitoring. It is a set of concrete outcomes: containment before ransomware lands, audit evidence generated automatically, cyber-insurance premium reduction, and a security posture your board can hand to a regulator. VirtuWorks MDR delivers all of it on top of the Microsoft Defender licensing you already own.