The fully managed Full User plan includes a 24/7 US-based helpdesk under a published SLA, proactive monitoring, patching, and automated remediation through VirtuWorks Autopilot, Microsoft 365 administration and tenant security hardening, advanced cybersecurity (Microsoft Defender, MFA, Conditional Access, and 24/7 managed incident detection and response), backup monitoring with a documented disaster recovery posture, and a fractional vCIO. Formal compliance management against frameworks such as NIST, HIPAA, SOC 2, and GLBA is included with the Compliance and AI Readiness Add-On. As a Microsoft Tier 1 CSP and ISO 27001-certified provider, every engagement runs under independently audited controls.