Setup Guide · 10 Steps

Install the VirtuWorks Agent in ten simple steps

The VirtuWorks Autopilot is a streamlined onboarding tool that prepares your device for secure, managed IT services. Follow the steps below to connect to the VirtuWorks environment and complete setup in just a few minutes.

~5 min Average install time
10 Guided steps with screenshots
x64 Windows installer included
24/7 Technician support available
Step 01 · Start Here

Download the VirtuWorks Autopilot installer

Virtuworks-Autopilot-2.0.0.exe — Windows x64
Download Autopilot

Get set up in 10 simple steps.

This quick install connects your device to VirtuWorks for secure IT support and management. Just follow the steps below to complete setup in minutes.

02 Open the installer

Open the VirtuWorks Autopilot file

Once the download finishes, open the file from your browser’s downloads tray or your Downloads folder. You’ll see Virtuworks-Autopilot-2.0.0.exe—click “Open file” to launch the installer.

Open the VirtuWorks Autopilot file
03 Setup wizard

Begin the setup wizard

The VirtuWorks Autopilot Setup Wizard will appear. Review the welcome screen, then click Next to continue.

Begin the setup wizard
04 License agreement

Accept the End-User License Agreement

Read the End-User License Agreement, check “I accept the terms in the License Agreement,” then click Next.

Accept the End-User License Agreement
05 Destination folder

Confirm the install location

The wizard will install to the default location at C:\Program Files\Virtuworks Autopilot. Leave it as-is and click Next.

Confirm the install location
06 Credentials

Enter your VirtuWorks username and password

On the VirtuWorks Credentials screen, enter the username and password provided by your administrator, then click Next.

Don’t know your password? You can reset it here: access.virtuworks.net/account/password-reset.

Enter your VirtuWorks username and password
07 Allow changes

Approve the User Account Control prompt

Windows will ask whether to allow the installer to make changes to your device. Click Yes to continue.

Approve the User Account Control prompt
08 Finish

Complete the installation

When the wizard reports that installation is complete, click Finish to close it.

Complete the installation
09 Open the agent

Launch VirtuWorks from the system tray

In the bottom-right corner of your taskbar, click the up arrow to expand the system tray, then click the VirtuWorks icon to open the agent.

Launch VirtuWorks from the system tray
10 Verify connection

Make sure your username and password show here properly and that the agent shows connected.

The Credential Manager should display your saved credentials and a green Connected indicator above the Save button. That’s it — your device is now connected to VirtuWorks.

If it shows Not Connected, use the chat in the corner of the site to talk to a Support Agent.

Make sure your username and password show here properly and that the agent shows connected.

Need help installing? Speak to a technician.

Our support team is available to walk you through any part of the install — from credential resets to connection issues.